Frequently Asked Questions (FAQ)

How do I schedule a Pump It Up party?

It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date online.

Is a deposit required?

A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.

How many guests can I invite?

Please refer to the party package section of the website for the designated guest count. You may invite up to 25 guests if you are having a Classic Weekend or Weekday Party for 26. You may invite up to 14 guests if you are having a Classic 90 or Classic Weekday for 15. The birthday child, children 23 months and younger, and all adults (18 and over) play for free and are not included in the guest count. We also have custom programs available for other special occasions.

What if I have more than 14 or 25 guests?

Additional guests are welcome! There is a $12 per child charge for additional children with any of our base packages without pizza in Arenas A and/or B. For packages with pizza, additional children cost $15 each. For Ultimate packages, additional children cost $17 each. A maximum of 65 people are allowed in Party Rooms A or B. For parties in Arena C , additional children with a base package cost $15 each and additional children with an Ultimate package cost $20 each. A maximum of 20 children, and 55 total people are allowed at Arena C parties.

What time should my guests and I arrive at the party?

We ask that you and your guests arrive 10 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
*Please try not to arrive earlier than 10 minutes prior to the party time, as there will likely be another group in the lobby.

Do I need to stay at the party?

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!

Is each guest, including adults, required to have a completed/signed waiver?

For insurance purposes, all guests must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

Where to find parking?

Free street parking is available on Eastman and Dayton. If you are unable to find free street parking, we offer validation for the indoor parking garage across the street in the British School, with an entrance on Dayton. The rate is $5 and validation is good for up to 2.5 hours.

Are socks required?

For guest safety and enjoyment, socks are required to play on the inflatables.

What type of safety instruction is provided?

We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

Will Pump It Up provide supervision in the play arena(s)?

Our fun and friendly staff will provide supervision in the inflatable arena(s) so you can relax and enjoy the party! We do encourage all adults at the party to interact and help supervise the children.

Can a guest play while wearing a cast?

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

Can I spend more than the designated play time in the inflatable arena?

We’re sorry, but we cannot extend your play time in the inflatable arena(s).

Can we start the party in the party room?

Because we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).

Once in the party room, can guests re-enter the play arena(s)?

We’re sorry, but guests may not re-enter the inflatable arena(s).

Will there be a Pump It Up staff member available to assist me in the party room?

Yes - a staff member will be available to assist you in the party room. We'll be happy to set up the party room just the way you want it and clean it up after.

Can I use my own decorations and/or paper products in the party room?

You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas. Pull string pinatas are allowed, sorry but no craft projects are allowed in our facility.

Are gratuities (tips) appropriate?

Gratuities for our staff are always welcome.

When should I order pizza, beverages , goodie bags, balloons, & other options?

We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already. Please have your headcount ready two days prior to your party.
*Because grown-ups love pizza too, we have whole pizzas available just for them.

Can I bring food to my party?

You may bring cake, cupcakes, ice cream, cookies or donuts to your party. We’re sorry, but no other outside food is permitted. No outside food is allowed, so please call us if you have a dietary need. We can discuss other availble food items from our vendor. We’re sorry, but no other outside food is permitted.

Can I bring in my own drinks?

If you are not purchasing our pizza/beverage package, you’re welcome to provide beverages for your guests. For your convenience, a variety of beverages are available for purchase. No alcohol is allowed in our facilities.

*For your safety and enjoyment, food and/or beverages are not permitted in the inflatable arena(s).

Can I bring my own goodie bags and/or balloons?

If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons or if you prefer, you can purchase them from us.

Are there any additional items I need to bring to the party?

If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have plates, cups, napkins and utensils on hand. We have cameras, film, and socks available for purchase.

What if less/more kids show up on the day of the party after I have placed my pizza, balloons or goodie bag order?

For pizza, your order has been placed the night before and cannot be lowered on the day of your party. However, depending on the time of your party, you may be able to add to your order. For goodie bags, however, you will only be charged for the amount of goodie bags used, so approximate headcount is okay. Balloon oders can also be changed the day of your party.

What if I need to reschedule my party?

To avoid additional charges, we require at least 15 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled within 3 months of the original party date). If you cancel or reschedule your party within 14 days of your party date, you will be responsible for 50% of the total party price. If you cancel or reschedule your party within 2 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).

We look forward to celebrating with you and your friends! If you have additional questions, please don’t hesitate to call us at 312-664-7867.

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