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Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date online.
Is a deposit required?
A $150 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
What forms of payment are accepted?
For your convenience we accept cash, Visa, Master Card, & Dicover Card as payment options.
How many guests can I invite?
Please refer to the party package section of the website for the designated guest count.
You may invite up to 14 guests (15 kids total) for a Mini-Classic Party and up to 25 guests (26 kids total) for a Classic Party. The birthday child and all adults (18 and over) play for free and are not included in the guest count. We also have custom programs available for other special occasions.
What if I have more than 14 or 25 guests?
Additional guests are welcome! There is a $10 (or $15 for Ultimate) charge per additional guest over the number included in your party package. If you are inviting more than thirty guests, please let us know at the time of booking.
What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
*Please try not to arrive earlier than 15 minutes prior to the party time, as there will likely be another group in the lobby.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes,
have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are socks required?
For guest safety and enjoyment, socks are required to play on the inflatables.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).
Will Pump It Up provide supervision in the play arena(s)?
Our fun and friendly staff will provide supervision in the inflatable arena(s) so you can relax and enjoy the party!
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
When must I mention that I have a coupon for my party, and can I use two coupons at the same time?
Coupons are not stackable and must be presented at time of booking. Coupons may not be applied to previously booked parties. Sorry no exceptions.
Will the party room be available for us during our arena play time?
Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.
Can we start the party in the party room?
Because we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Once in the party room, can guests re-enter the play arena(s)?
We’re sorry, but guests may not re-enter the inflatable arena(s).
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
Can I have a craft activity during the party?
Because of the potential mess and damage to our facility, we do not allow any craft projects involving pens, markers, glue or glitter.
What are your standard weekend party start times?
On weekends, parties start at the following times: 9:15am, 10:00am, 10:45am, 11:30am, 12:15pm, 1:00pm, 1:45pm, 2:30pm, 3:15pm, 4:00pm, 4:45pm, 5:30pm, 6:15pm, 7:00pm, 7:45pm.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards.
*Please note that if excessive party room clean-up is required, you may incur a clean-up fee.
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
When should I order food, beverages , goodie bags, balloons, & other options?
We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.
How much pizza should I order for the adults and what about their drinks?
We recommend one extra-large pizza for every five adults. We will box any leftovers for you to take home. You may also purchase additional drinks from us for the adults in your group.
How many slices are in a pizza?
There are 16 slices in an x-large pizza.
Can I have alcohol for the adults?
No alcohol is allowed in our children's facility.
Can we bring our own ice cream cake?
You're welcome to bring your own ice cream cakes but we more than likely WILL NOT have room in our freezer to keep it frozen for you. Please consider buying your ice cream cake through us.
Can I bring food to my party?
You may bring cake, cupcakes, prepackaged dry snacks, vegetable trays, and fruit trays to your party. We’re sorry, but no other outside food is permitted.
Do you offer any other food besides pizza?
Ziti with marinara, italian salad, sub tray, & chicken tenders.
Can I bring in my own drinks?
For your convenience, we have a variety of beverages available for purchase. We’re sorry, but you may not bring your own beverages to the party.
*For your safety and enjoyment, food and/or beverages are not permitted in the inflatable arena(s).
Do you provide ice for drinks?
No, but our drinks are cold all the time.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have socks available for purchase.
What if I need to reschedule my party?
To avoid additional charges, we require at least 14 days (no more then 14 recommended 7) advance notice if you need to cancel or reschedule your party (your party must be rescheduled
within 3 months (no more then 3 months) of the original party date). If you cancel or reschedule your party within
14 (no more then 14 days) of your party date, you will be responsible for 50% of the total party price. If you cancel or reschedule your party within
7 days (no more then 7 days) of your party date, you will be responsible for 100% of the total party price.
Remember that your deposit is non-refundable (sorry-no exceptions).
We look forward to celebrating with you and your friends! If you have additional questions, please don’t hesitate to call us at 954-344-9727.
Who can play on the Inflatables?
Can adults play on the inflatables?
What if I need to reschedule my party?
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