General Frequently Asked Questions

Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
Yes, socks are required to play on the inflatables.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Can adults play on the inflatables?
Yes, as long as they are within the manufacturers guidelines for height and weight.
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
Gratuities for our staff are always welcome.
What type of safety instruction is provided?
We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

Birthday Party Frequently Asked Questions

What time should my guests and I arrive at the party?
We ask that you and your guests arrive 15 minutes minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you in the party room.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
Is a deposit required?
A $50 non-refundable deposit is required to reserve your party ; $100 non-refundable deposit is required if you are paying by cash. The balance is due and payable on the day of your party.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
What if I need to reschedule my party?
To avoid additional charges, we require at least 8 days (15 day max) advance notice if you need to cancel or reschedule your party. Your party must be rescheduled within 1 month of the original party date. Failure to do so will result in you being responsible for 100% of the total party price. If you cancel or reschedule your party within 48 hours of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
What are the beverages you offer in the party room?
We proudly serve Coca Cola Products, lemonade, fruit punch, apple juice, bottled water and juice boxes.
Do you provide party room set up and clean up?
Absolutely! We will set up the party room just the way you want it and clean up afterwards. An additional fee of $35 may be charged in the event the party room requires extensive cleaning due to your guests actions.
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
How do I schedule a Pump It Up party?
It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.
Can I order whole pizzas for the kids?
No. You have to pay the $3.25/child price for their pizza. That will include 2 slices and a drink for each child.
Can I bring my own goodie bags and/or balloons?
If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons.
When should I order food for our party? Goodie bags? Balloons? And other party options?
We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.
What food items can be brought into the facility?
You may bring cake or cupcakes, prepackaged dry snacks, candy, vegetable trays and fruit trays to your party. We’re sorry, but you may not provide your own pizza, hot prepared foods or sandwiches. A fee of $50 will be charged If any other outside food is brought in.
How much pizza should I order for the adults and what about their drinks?
We recommend one extra-large pizza for every five adults. We will box any leftovers for you to take home. One 2 liter soda product is included with each pizza purchase.
How many slices are in a pizza?
12 slices in a large, 16 slices in a X-Large

Open Jump Frequently Asked Questions

Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents, care-givers, or siblings under the age of 2 who are not playing.
Do I need to stay with my child during the Open Play session
Yes – our weekly Open Jump sessions are not drop-off events.
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Birthday Memories

Party planning made easy

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Party in Action

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Every Day Fun

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Turn Up the Fun

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A Humorous View

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to adults. Take a peek!