General Frequently Asked Questions

Are your inflatables safe and clean?
Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.
Are socks required?
Yes, socks are required to play on the inflatables.
Is each guest, including adults, required to have a completed/signed waiver?
For insurance purposes, every guest who enters our arenas must have a completed waiver. All guests under 17 years of age must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.
Are there any age/height restrictions?
Yes. For safety purposes, children under 34 inches are NOT permitted in or on the equipment for any reason (even if accompanied by an adult).
Can adults play on the inflatables?
Yes, as long as they are within the manufacturers guidelines for height and weight.
Will Pump It Up provide supervision in the play areas?
Our fun and friendly staff will provide supervision in the inflatable play areas so you can relax and enjoy the party!
Are gratuities (tips) appropriate?
A gratuity is a great way to let our staff know they did a good job!
What forms of payment are accepted?
For your convenience we accept cash, Visa & MasterCard as payment options. Sorry no checks.
Can a guest play while wearing a cast?
In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

Birthday Party Frequently Asked Questions

What time should my guests and I arrive at the party?
We ask that the party host arrives 15 minutes before the party start time, and that guests arrive 5-10 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.
Will there be a Pump It Up staff member available to assist me in the party room?
Yes - a staff member will be available to assist you with serving pizza and cake.
Is a deposit required?
A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.
What if I need to reschedule my party?
You may reschedule or cancel your reservation up to 10 days prior to your party date with no additional fees or restrictions. If you change or cancel within 10 days of your party date, the balance of the party price will be charged to you. Your rescheduled party will be restricted to a Monday through Friday date, unless scheduled on a short-term basis. To cancel your party, you must speak with a party coordinator and receive a cancellation number.
Can I spend more than the designated play time in the inflatable arena?
We’re sorry, but we cannot extend your play time in the inflatable arena(s).
How many guests can I invite?
Please refer to the Birthday Party section of the website for the designated guest count. Additional guests are welcome! There is a $10 charge per additional guest over the number included in your party package. There is seating for 32 children in the party rooms, and we do not recommend a total headcount of over 45.
I booked a Glow Party - Is there anything special I need to tell my guests?
You might suggest that they wear white, neon or glow-in-the-dark clothing so they’ll really glow under the black lights!
Can I have a craft activity during the party?
Because of the potential damage to our facility, we do not allow any craft projects involving pens, markers, glue or glitter.
Do I need to stay at the party?
The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!
Is my party private or will my guests share the inflatables and party rooms with guests from other parties?
For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.
What food items can be brought into the facility?
You are welcome to bring cake, ice cream (we recommend ice cream cups or bars), and snacks including chips, crackers, cheese, fruit, veggies, muffins, or bagels. We can order pizza, chicken poppers, and bread sticks for your party, and you are also welcome to bring milk, juice or water, but no soda. The following items are NOT allowed: meat dishes, heated or prepared food or sandwiches. Please call if you have any questions about the policy.
Can we start in the party room?
No, we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).
What kind of drinks can I bring?
You may bring water bottles, juice or milk, and we have a refrigerator to store your drinks. We have drinking fountains and also offer water, juice and soda for purchase.
Can I use my own decorations and/or paper products in the party room?
You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.
Are there any additional items I need to bring to the party?
If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have socks available for purchase. (Remember that socks are required to jump on our equipment)

Open Jump Frequently Asked Questions

Is there an additional charge for parents, siblings, and/or care-givers?
There is no additional charge for parents or care-givers. Siblings are charged a reduced rate.
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