Is my party private or will my guests share the inflatables and party rooms with guests from other parties?

For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.

 Are your inflatables safe and clean?

Absolutely! Our inflatables have been custom designed to account for heavy, indoor use. Each inflatable goes through rigorous testing for all ages before it is released to any of our facilities nationwide. At our facility, each inflatable is anchored to the floor, wall, and/or ceiling to provide extra stability. Entrances and tunnels are wiped down after each party and every inflatable is cleaned and inspected on an ongoing maintenance schedule.

 What assistance do you provide in the party room?

Lots! First, we thoroughly prepare the room so that it’s all clean, tidy, and organized for your group. Then, we setup the party room with any items you might have brought to the party such as your cake and ice cream (after they've been refrigerated of course!). We will also take care of any items your guests might bring, like birthday presents for the guest(s) of honor! During your time in the party room, we will be there to provide more supplies or drinks, take care of spills, and checkin with you from time to time to see if you need anything else. Finally, at the end of your party leave all the mess for us to clean up!

 How do I schedule a Pump It Up party?

It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date online.

 Is a deposit required?

A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party. If paying by cash or check, we require a deposit equal to 1/2 the package price.

 What forms of payment are accepted?

For your convenience we accept Visa, MasterCard, and checks as payment options.

 How many guests can I invite?

You may invite up to 14 guests for a Mini-Classic Party and up to 25 guests for a Classic Party. The birthday Child, Adults (18 and over), children 23 months and under and adults 18 and over may stay and play for free and are not included in the guest limit.

 What time should my guests and I arrive at the party?

We ask that you and your guests arrive 10-15 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.

 What type of safety instruction is provided?

We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

 Will Pump It Up provide supervision in the play arena(s)?

Our fun and friendly staff will provide supervision in the inflatable arena(s) so you can relax and enjoy the party!

 Can I use my own decorations and/or paper products in the party room?

You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.

 Are gratuities (tips) appropriate?

Gratuities for our staff are always welcome. Tips are divided equally between all staff unless you specifically request a certain amount given to someone.

 Can I bring food to my party?

You may bring cake, cupcakes, prepackaged dry snacks or candy to your party. We’re sorry, but no other outside food is permitted.

 Can I bring my own goodie bags and/or balloons?

If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons.  We’d be happy to inflate your balloons for $0.75 each.

 What if I need to reschedule my party?

Call us at least 15 days before the scheduled party date if you need to reschedule your party.

 Can adults play on the inflatables?

Yes, and they will have as much fun as kids will have!

 Do you have a refrigerator for my cakes or drinks?

Yes, we have refrigerator you can use for your cakes, but not for the drinks. There is no need for you to bring a cooler or ice.

 What if I need to reschedule my party?