Is my party private or will my guests share the inflatables and party rooms with guests from other parties?

For the safety and security of your guests, your party is completely private 100% of the time. There will not be any other people from any other parties in the arenas or party rooms while you are there. This allows our staff to focus solely on your group and to make the occasion special for your child.

 How do I schedule a Pump It Up party?

It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date online. Reservations are handled personally by a staff member. We return all requests within 24 hours.

 Is a deposit required?

A $75 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party. If paying by cash we require a $100 deposit.

 How many guests can I invite?

You may invite up to the amount of children for the party you have reserved. Please see our website, refer to your customer copy of reservation or give us a call! Maximum amount of kids per party is 35 and maximum amount of total guests combined is 60 (adults + children ) . We also have custom programs available for other special occasions.

 What if I have more than the allowed guests?

Additional guests are welcome! There is a $10 charge per additional guest over the number included in your party package. Maximum number of guests (kids & adults) per party is 60.

 Is there an additional charge for siblings, parents, and/or caregivers?

There is no additional charge for parents or care-givers. If the total guest count exceeds the amount of children for the party you have reserved, there is a $10 fee per guest charge for those aged two through eighteen.

 What time should my guests and I arrive at the party?

We ask that you and your guests arrive 15 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.  *Please try not to arrive earlier than 15 minutes prior to the party time, as there will likely be another group in the lobby.

 Do I need to stay at the party?

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!

 Is each guest, including adults, required to have a completed/signed waiver?

For insurance purposes, all guests must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

 Are socks required?

For guest safety and enjoyment, socks are required to play on the inflatables.

 What type of safety instruction is provided?

We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

 Will Pump It Up provide supervision in the play arena(s)?

Our fun and friendly staff will provide supervision in the inflatable arena(s) so you can relax and enjoy the party!

 Can a guest play while wearing a cast?

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

 Can I spend more than the designated play time in the inflatable arena?

We’re sorry, but we cannot extend your play time in the inflatable arena(s).

 Can we start the party in the party room?

Because we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).

 Once in the party room, can guests re-enter the play arena(s)?

We’re sorry, but guests may not re-enter the inflatable arena(s).

 Will there be a Pump It Up staff member available to assist me in the party room?

Yes - a staff member will be available to assist you in the party room. We take care of your set up, cake cutting and clean up!!

 Can I use my own decorations and/or paper products in the party room?

You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.

 Do you provide party room set up and clean up?

Absolutely! We will set up the party room just the way you want it and clean up afterwards.Also, we have limited space to store your items, so we do limit the amount we allow each party to bring in.  *Please note that if excessive party room clean-up is required, you may incur a clean-up fee.

 Are gratuities (tips) appropriate?

Gratuities for our staff are always welcome.

 Are there options that I can add to make my party even more special?

Yes. We can provide you with Large Pizzas $15 , 2 liter of Pepsi Products $2.00 each, Goodie Bags $2.95 each and Balloons 12 for $10 or 26 for $20. We will call you 1 day prior to your party date to make all of your final party orders.

 When should I order pizza, beverages , goodie bags, balloons, & other options?

We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.   *Because grown-ups love pizza too, we have whole pizzas (Large)available just for them.

 What is the price of additional adult pizza?

Large Pizzas: $15.00 with 12 slices and the choices are cheese, 1 topping, meat lovers or vegetarian.

 Can I bring food to my party?

You may bring in fruit (1) & vegetable (1) platters, chips,crackers, cookies,etc. Cake or cupcakes, candles,juice boxes & water bottles. No soda,alcohol, ice or ice chests please.We would be happy to refrigerate your items for you . We do NOT have a freezer so ice cream is not recommended. SPECIAL REQUEST? ASK US! FOR A SMALL FEE, IT MAY BE ALLOWED.We have limited space to store your food items so we do limit the amount of items we allow each party to bring in. For your convenience we have 2 liters (Pepsi products) for purchase $2.00 *For your safety and enjoyment, food and/or beverages are not permitted in the inflatable arena(s), except for bottled water. Thank You

 Can I bring my own goodie bags and/or balloons?

If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons.Our goodie bags are just $2.95 each. Purchase ONLY the amount you need on the day of your party.  We’d be happy to inflate your balloons for $1.00 each.

 Are there any additional items I need to bring to the party?

If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have candles, cameras, film, and socks available for purchase.

 What if I need to reschedule my party?

To avoid additional charges, we require at least 10 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled  and held within 2 months of the original party date). If you cancel or reschedule your party within  10 days of your party date, you will be responsible for 50% of the total party price. If you cancel or reschedule your party within  3 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).   We look forward to celebrating with you and your friends! If you have additional questions, please don’t hesitate to call us at (909) 466-0806.

 Do you have a refrigerator for my cakes or drinks?

Yes we do! And we are happy to refrigerate your items for you! And for this reason we ask that you do not bring in ice or ice chests on your party day. We also do NOT have a freezer so ice cream is not recommended.