How do I schedule a Pump It Up party?

It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date or book your party online.

 Is a deposit required?

A $100 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.

 How many guests can I invite?

Please refer to the party package section of the website for the designated guest count. You may invite up to 14 guests if you are having a Mini/Cozy-Classic Party or up to 25 guests if you are having a Classic Party. The birthday child and all adults (20 and over) play for free and are not included in the guest count. We also have custom programs available for other special occasions.

 What if I have more than 14 or 25 guests?

Additional guests are welcome! There is a $10 charge per additional guest over the number included in your party package. If you are inviting more than thirty guests, please let us know at the time of booking.

 What time should my guests and I arrive at the party?

We ask that you and your guests arrive 10-15 minutes prior to your scheduled party to allow time for check in and Pump It Up safety video viewing.

 Do I need to stay at the party?

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!

 Is each guest, including adults, required to have a completed/signed waiver?

For insurance purposes, all guests must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

 Are socks required?

For guest safety and enjoyment, socks are required to play on the inflatables.

 What type of safety instruction is provided?

We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

 Will Pump It Up provide supervision in the play arena(s)?

Our fun and friendly staff will provide supervision in the inflatable arena(s) so you can relax and enjoy the party!

 Can a guest play while wearing a cast?

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

 Can I spend more than the designated play time in the inflatable arena?

We’re sorry, but we cannot extend your play time in the inflatable arena(s).

 Will the party room be available for us during our arena play time?

Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.

 Can we start the party in the party room?

Because we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).

 Once in the party room, can guests re-enter the play arena(s)?

We’re sorry, but guests may not re-enter the inflatable arena(s).

 Will there be a Pump It Up staff member available to assist me in the party room?

Yes - a staff member will be available to assist you in the party room.

 Can I use my own decorations and/or paper products in the party room?

You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, streamers, silly string, confetti, or piñatas.

 What are your standard weekend party start times?

On weekends, parties start at the following times: 9:30am, 11:00am, 12:30pm, 2:00pm, 3:30pm, 5:00pm, 6:30pm, and 8:00pm.

 Do you provide party room set up and clean up?

Absolutely! We will set up the party room just the way you want it and clean up afterwards.

 Are gratuities (tips) appropriate?

Gratuities for our staff are always welcome.

 Are there options that I can add to make my party even more special?

Yes. We can provide you with goodie bags, helium balloons, pizza, fruit and veggie trays, chicken wings, ice cream, and t-shirts (additional charges apply).

 What are the beverages you offer in the party room?

Pepsi, Diet Pepsi, Mug Root Beer, Sierra Mist, Tropicana Fruit Punch, Orange Crush, Tropicana Pink Lemonade, 100% Juice boxes or Bottled water.

 When should I order pizza, beverages , goodie bags, balloons, & other options?

Feel free to call us as soon as you have a firm headcount. If we don’t hear from you, we will call you a day or two before your party to take your order. Our pizza vendor requires the order the night before your party.

 How many slices are in a pizza?

There are 12 slices in a large pizza.

 What is the price of additional adult pizzas?

Adult Large: $18.00

 Can I bring food to my party?

You may bring cake, and cupcakes to your party. We’re sorry, but no other outside food is permitted.

 Can I bring in my own drinks?

For your convenience, we have a variety of beverages available for purchase. We’re sorry, but you may not bring your own beverages to the party. *For your safety and enjoyment, food and/or beverages are not permitted in the inflatable arena(s).

 Can I bring my own goodie bags and/or balloons?

If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons.  We’d be happy to inflate your balloons for $.75 each.

 What if I need to reschedule my party?

Your deposit is non-refundable.  To avoid additional charges, we require at least 21 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled within 2 months of the original party date). If you cancel or reschedule your party within 20 days of your party date, you will be responsible for 50% of the total party price. If you cancel or reschedule your party within 14 days of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).   We look forward to celebrating with you and your friends! If you have additional questions, please don’t hesitate to call us at 408-778-4FUN (4386)..

 What if I need to reschedule my party?