Will we have to share the arena or party room with anyone else?

No, and that’s a promise. One of the great benefits of a Pump It Up party is that your celebration is private – only the people you invite will share the arena and party room with you. We believe that private parties are the best for you from a safety, stress, and noise standpoint. That's why we only offer 100% private parties at Pump It Up!

 How do I schedule a Pump It Up party?

It's easy! Just give us a call and we'd be happy to reserve your special day and time! For your convenience, you can also request a date online.

 Is a deposit required?

A $100.00 non-refundable deposit is required to reserve your party. The balance is due and payable on the day of your party.

 How many guests can I invite?

Please refer to the party package section of the website for the designated guest count. You may invite up to 14 guests if you are having a Classic Party for 15 or up to 24 guests if you are having a Classic Party for 25. Toddlers (23 months and younger) and parents play for free and are not included in the guest count. We also have custom programs available for other special occasions.

 What time should my guests and I arrive at the party?

We ask that you and your guests arrive 10-15 minutes prior to your scheduled starting time to allow for check in and the Pump It Up safety video viewing.  *Please try not to arrive earlier than 15 minutes prior to the party time, as there will likely be another group in the lobby.

 Do I need to stay at the party?

The party host is required to stay at the party. Other adults are also welcome to stay and enjoy the fun!

 Is each guest, including adults, required to have a completed/signed waiver?

For insurance purposes, all guests must have a waiver completed and signed by a parent/guardian. For your convenience, family members aged 17 years or younger may be included on the same waiver. Additional waivers are available at Pump It Up or online.

 Are socks required?

For guest safety and enjoyment, socks are required to play on the inflatables.

 What type of safety instruction is provided?

We pride ourselves on safety. To help prevent injuries, each guest is required to watch the Pump It Up safety video before entering the inflatable arena(s).

 Will Pump It Up provide supervision in the play arena(s)?

Our fun and friendly staff will provide supervision in the inflatable arena(s) so you can relax and enjoy the party!

 Can a guest play while wearing a cast?

In the interest of safety, any guest wearing a cast or other motion limiting medical device (splint, sling, or brace) will not be permitted to participate on the inflatables. While we welcome them to attend the party and will not charge for their attendance, they will be prohibited from playing on the inflatables.

 Can I spend more than the designated play time in the inflatable arena?

We’re sorry, but we cannot extend your play time in the inflatable arena(s).

 Will the party room be available for us during our arena play time?

Typically not, because there will usually be another party in the party room. However, feel free to check at the front desk to see if it is available.

 Can we start the party in the party room?

Because we’ve found that full tummies and bouncing don’t mix, our parties begin in the inflatable arena(s).

 Once in the party room, can guests re-enter the play arena(s)?

We’re sorry, but guests may not re-enter the inflatable arena(s).

 Will there be a Pump It Up staff member available to assist me in the party room?

Yes - a staff member will be available to assist you in the party room.

 Can I use my own decorations and/or paper products in the party room?

You’re welcome to use your own decorations and/or paper products in the party room. To preserve the integrity of our party rooms, we do not permit wall or ceiling decorations, silly string, or confetti. Pull string piñatas are allowed – please check with us for specifics.

 Do you provide party room set up and clean up?

Absolutely! We will set up the party room just the way you want it and clean up afterwards.We provide a docking station for your iPod so you can play your favorite music.

 Are gratuities (tips) appropriate?

Gratuities for our staff are always welcome.

 When should I order pizza, beverages , goodie bags, balloons, & other options?

We’ll call you prior to your party to confirm your guest count. At that time, you’ll have an opportunity to order pizza, beverages, goodie bags, balloons, and other party options if you haven’t already.   *Because grown-ups love pizza too, we have whole pizzas available just for them.

 What if more or fewer kids show up on the day of the party after I have placed my pizza, balloon and goodie bag order?

We will attempt to make same-day pizza order changes, but our pizza vendor may not be able to accommodate the change. For goodie bags, you are charged only for what you use, so an approximate headcount is okay. You may also adjust your balloon order on the day of the party.

 Can I bring food to my party?

You may bring cake, cupcakes, prepackaged dry snacks, candy, vegetable trays, and fruit trays to your party. We’re sorry, but no other outside food is permitted.   *You may/will incur a fee of $75 if non-permitted/outside food is brought to your party.  No outside food is allowed, Please remember that you may not bring outside pizza or sandwiches!!We’re sorry, but no other outside food is permitted.

 Can I bring in my own drinks?

If you are not purchasing our pizza/beverage package, you’re welcome to provide beverages for your guests. For your convenience, a variety of beverages are available for purchase. You are also welcome to bring bottled water and juice boxes for your guests. *For your safety and enjoyment, food and/or beverages are not permitted in the inflatable arena(s).

 Can I bring my own goodie bags and/or balloons?

If you are not purchasing our popular Pump It Up goodie bags you are welcome to bring your own. You may also bring in your own balloons.  We’d be happy to inflate your balloons for $1.00 each.

 Are there any additional items I need to bring to the party?

If you will be bringing a cake, please bring a serving knife, candles, and a lighter (no matches please). For your convenience, we also have candles, cameras, film, and socks available for purchase.

 What if I need to reschedule my party?

To avoid additional charges, we require at least 15 days advance notice if you need to cancel or reschedule your party (your party must be rescheduled within 3 months of the original party date). If you cancel or reschedule your party within 14 days of your party date, you will be responsible for 50% of the total party price. If you cancel or reschedule your party within 7 days or less of your party date, you will be responsible for 100% of the total party price. Remember that your deposit is non-refundable (sorry-no exceptions).   We look forward to celebrating with you and your friends! If you have additional questions, please don’t hesitate to call us at 949-951-9663.

 What if I need to reschedule my party?